This page explains how and when your SKMEI order is shipped and delivered. If anything here doesn’t match what you see on your order, email support@shopskmei.com.
Processing time
Orders are prepared and dispatched within 1–3 business days of payment. During sales and holidays this can take an extra day or two.
Delivery time
All orders ship with a tracked service. Typical delivery windows after dispatch:
- United States, United Kingdom, EU: 7–15 business days
- Canada, Australia, New Zealand: 9–18 business days
- Latin America, Middle East, Asia: 10–20 business days
- Rest of the world: 12–25 business days
These are estimates, not guarantees. Customs processing, local carrier delays and weather can extend them.
Shipping cost
Standard tracked shipping is free worldwide. Any express options and their price are shown at checkout where available.
Tracking
You’ll receive a tracking link by email when your order ships. It can take 2–5 days for the first scan to appear while the parcel moves to the international carrier. Order status is also visible in your account.
Customs and import duties
For most destinations there is nothing extra to pay. A small number of countries may charge an import duty or tax on delivery; when this applies it is set by your government and is the recipient’s responsibility.
Wrong address or failed delivery
Please check your shipping address carefully at checkout. If a parcel is returned to us because of an incorrect address or an unclaimed delivery, we’ll contact you to arrange re-shipping (re-shipping postage may apply) or a refund of the item value.
Lost or damaged in transit
If tracking stops updating for more than 10 days, or your watch arrives damaged, contact us within 14 days of the last tracking update (or of delivery) with your order number and photos. We’ll replace it or refund you.
