We want you to be happy with your watch. If you’re not, here’s how returns, exchanges and warranty claims work.
30-day returns
You can return most items within 30 days of delivery for a refund or exchange. To be eligible the watch must be unworn, undamaged, and returned with all packaging, tags and accessories.
The following can’t be returned unless faulty: items marked final sale, and products damaged by misuse, accident or normal wear.
How to start a return
- Email support@shopskmei.com with your order number and the reason for the return.
- We’ll reply within one business day with the return address and instructions.
- Ship the item back with a tracked service and send us the tracking number.
Please don’t send anything back before contacting us — unannounced returns can’t always be matched to an order.
Return shipping cost
- Faulty, damaged or wrong item: we cover return shipping and send a replacement or full refund.
- Change of mind: the return postage is paid by you. The original order’s shipping cost (if any) is non-refundable.
Refunds
Once we receive and inspect the return we issue the refund to your original payment method within 5–10 business days. Your bank may take a few more days to show it.
Exchanges
Want a different colour or model? Start a return for the original and place a new order for the one you want — that’s the fastest way to get the replacement out to you.
2-year warranty
Every SKMEI watch is covered for 24 months from delivery against manufacturing defects — movement failure, backlight failure, a clasp or button that stops working under normal use. The warranty does not cover water damage on non-water-resistant models, scratches, strap wear, battery depletion over time, or damage from drops and misuse.
To make a claim, email support@shopskmei.com with your order number and a short video or photos showing the fault. Approved claims are repaired or replaced at no cost, including shipping.
Order cancellation
Need to cancel? Email us within 12 hours of ordering and we’ll stop the shipment and refund you in full. After that the order may already be on its way and will need to go through the returns process.
